Cases can be referred to the Ombudsman in person, by phone, by e-mail and by post.
In personal or more complicated matters, a one-on-one meeting with the Ombudsman is recommended.
Reports are handled according to the following procedure:
Note: The Ombudsman commences the investigation after receiving all necessary materials from the reporting person.
Members of the academic community can discuss problems bothering them with the Ombudsman, without the need to further disclose the case or take any formal steps. Subsequent steps are always determined by the interested parties, depending on the circumstances and available.
Since by virtue of §5 of the Ordinance No 30 the Ombudsman acts in accordance with the principles of confidentiality, impartiality, and neutrality, commencement of investigation by the Ombudsman is conditional upon obtaining a written authorization signed by the party reporting the case.